The update seems to have fixed this a little bit but it still has some stutter just not as glaring as before. thanks Hi! Which is also the SAME version they sent me the last 2 times. It's well-rounded and offers great performance for most uses. I know this is a huge wall of text and I actually left out all the time I spent trying to troubleshoot for hisense with different bitrate/encoded content to Isolate what triggers the issue. I explain it's labeled as the version already on the TV. Hisense called back and requested more videos of the issue. They seem to respond faster if you mention them and share your bad experience with the public, at least it worked for me. What's a few more days? They tell me the version I have should get the update without issue. For whatever reason after the update I had random local dimming zones flickering up or saying dim. Between the red artifacts and some weird motion issues, I can't chance it. I believe you’re having the same issues as me with your H9G. Update 9/26/20: Apparently there is now a fix for the red ghosting, but it requires a technician to come out and replace a part, so it's hard to recommend someone go buy it then have to deal with Hisense to actually get it fixed. I used the TV a TON in the first week, did a lot of testing and was just shocked how perfect it seemed to be. Which I was fairly certain was not happening out of the box. I confirm I got the firmware and will apply it now. He suggested if Hisense wont replace the panel or TV I should call my local BestBuy and talk to the manager on duty and try to get them to exchange the TV. They put me on hold for a very long time, when they return they say they talked to tier2. I just purchased the HIsense H9g. The Hisense H9G is Hisense's flagship 4k LED TV in 2020. So I am not optimistic about it helping my issue. I replied to the email explaining I have already been sent this twice and asked what the next steps are. I believe this was on July 30th based on my email history. Be warned though that the current update does create new issues, main ones being more blooming, not as deep of blacks and a brighter screen. It was the mainboard, a cable and something I can't read on the notes he gave me. Monitored by Hisense Canada. Descargar Atención al cliente ESPAÑA Teléfono: +34 960 468 888 atencionalcliente@hisenseiberia.com PORTUGAL Teléfono: +351 707 780 368 atencaoaocliente@hisenseiberia.com GIVE US A CALL 1.888.935.8880 SHOOT US AN EMAIL SERVICE@HISENSE-USA.COM In the current I got a call back from tier2, I think later that night, maybe the following day? I download the firmware and am shocked, it's the exact same filename I already have in my downloads. No return call still, so I called Hisense, they tell me a tech is going to come out and replace parts on the TV again. Be warned though that the current He went ahead and installed 3 parts that Hisense sent anyway. ¿Qué tipo de ayuda necesitas? Tv model is 50k23dg. I ended up factory resetting the TV and it stopped but as expected the motion artifacting issues are unchanged or worse... Once again I called Hisense on the 21st and reported the issue is the same or worse. Hisense is passionate about bringing the latest innovations in technology, including affordable, dependable appliances and TVs, into your home. The Hisense H9G Quantum is one of the best values in TV we will see in 2020 and well into 2021. Everything seemed smooth, bright and vibrant. I had previously purchased a new Hisense H9G for $549, and am quite impressed with the image quality and features. Hisense reached out to me on a YouTube video review stating that they are aware of the red ghosting issue and they’re currently working on a firmware update to fix this known picture defect. They did return my call but I missed it while I was at work. Looks like you're using new Reddit on an old browser. It's a shame, because it really has the potential to be a really awesome TV! I explain to the tier2 rep that the Hisense social media reps are reporting the new firmware does not impact the issues I am having. MODERN DESIGN. Twitter is also moderated by the in-house guy most folks need to get in front of who need more than basic troubleshooting assistance. At this point HisenseCA social media rep is already replying to people about the issue in the AVS forums reporting the OTA firmware update they are releasing does not correct any issues with the red motion problems. As for the red ghosting while watching HDR content, yep same here and the update didn’t fix this. It's only a few days out. At this point I'm really starting to get frustrated but I agree to do as they ask. I felt the need to outline my experiences with Hisense USA support. I call them back and request to talk to tier2, they tell me tier 2 will call me back in 24 hours….. I received an email on the 14th with the firmware and instructions on how to get it installed. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. I've been torn on returning mine, same issues! I give it another day, still nothing. Any update from those who experienced this after the firmware upgrade? Im guessing since you spent that at costco, best buy u would do around 1300 then warranty would be like 100 a year so it would be around the same. When I told them I was told I would get the update on the 6th they put me on hold. Different TV model and issues but similar experience trying to get help from them. Monitored by Hisense Canada. 24 hours goes by and I did not receive the email, I call back and they say it was sent and I need to check my spam. the system was upgrading when the power went off and now the TV is not working, it starts, the logo shows up and that is it, the TV does not work, any suggestions? Hisense H9G - Local Dimming Test After (2020 Patch) vs before comparison My tv has issues with stuttering on camera pans while watching films not using any motion enhancements or in ‘Film’ motion enhancement. If you haven't, try contacting them on Twitter. Does this issue remain as of now? Its been about as bad I could have ever imagined. They tell me that the social media reps are wrong and dont know what they are talking about. 9-1 - Somehow Hisense sent me the TV techs dispatch email in error. Finally I got an email with the firmware, I have no idea what was different but it did come. Hisense no se responsabiliza de los daños ocasionados por la realización de este procedimiento, recomendamos que sea realizado por personal técnico autorizado por la marca. My recommendation is to try DM-ing them first. HISENSE, INC. ALL RIGHTS RESERVED Design By E8 Televisions Refrigerators Side by Side French Door Top Mount Single Door Air Conditioners Residential AC ��� NEW Hisense Dishwashers CLEAN KITCHEN. thanks. At the same time there are other users testing the same content from the same source seeing ZERO problems with motion in HDR content. There are a handful of reviews reporting the issue and some discussion in the AVS forums from multiple users. Try turning brightness down to 50 and see if that helps with your black level. Thanks! I asked what parts they are sending and it sounds like exact same 3 parts they replaced at the start of my repair. It's an amazing choice for watching movies in the dark as it has an outstanding contrast ratio and a great full-array local I called Hisense back and reported the findings, they requested I take more pictures now that the firmware was applied. Hisense has established itself in the TV world by offering performance and features that outpace its sets��� price. Edit: Chiming in that I am from US region also. It sits above the Hisense H8G and it's the replacement to the Hisense H9F. I just purchased the HIsense H9g. The plastic on the back is solid and there isn't much flex, except for near the inputs, where the plastic bends a bit more. What is everyone experiencing? So I did a little googling and didn't see anything posted in reviews or online about issues. Meanwhile...I bought the TV at Bestbuy with a 5 year warranty, I figured maybe they will fix the TV. It’s my second h9g returned the last one after it cause the blooming issue. Press question mark to learn the rest of the keyboard shortcuts. They don't seem to care and they tell me to apply the firmware again anyway and then to send them more screenshots. I am like great! Knowing the firmware isn't going to help, I request tier2 call me back. Learn about the best way to free some space in this guide. (I believe that is what they called it). I called them one more time around the 18th and they confirmed the firmware will be released by the 25th of Aug. They say they will send it again another day or two passes and nothing. Finally the firmware gets released on the 21st. They sent me an email requesting various screenshots/videos with my proof of purchases which I already had taken so I promptly sent them back the requested info. Exact same name,modified dates,size,etc. I am not 100% sure of the number of calls or dates but I’m going to try to outline my experience. Its main competitors are the TCL 6 Series/R635 2020 QLED, Samsung Q60/Q60T QLED. The Hisense H9G Update is finally here!!! The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Hope this all helps and if not best of luck with Hisense and Best Buy. You got to contact Hisense support and they will email you a new firmware within about 24 hours or so. 4K UHD Hisense Android Smart TV (2020) Quantum 4K ULED Hisense Android Smart TV (2020) HOME APPLIANCE EXPLORE HOME APPLIANCE SHOP REFRIGERATORS COMPACT FULL SIZE FREEZERS 26.6 Cu. Looks like you're using new Reddit on an old browser. They literally sent me the same k603 firmware from Jun3 again. A place for questions and comments on Hisense products. We powered up the TV and it still had the exact same issue. I called the 888 number, they reported there was no record of my request I submitted online. Keeping this one offline for now but having the same issue. This is where things turn into a complete mess. You just convinced me. I compared the same content on my set and it appeared to be the same looking issue. Hisense Manufacturer Hisense Manufacturer contact MISSISSAUGA, ON, L5N 5Z2 CA Model 65Q9G Model Year 2020 Part Number 65Q9G OS Android Hardware Interface HDMI, USB 2.0 Scanner Resolution 4K Remote Control As seen below. I’ve read a few reviews saying that the most recent update caused some really bad blooming problems. By this point there is a fair amount of discussion on the issue online. iv had that happen where local dimming just did nothing on HDMI1. The 6th rolls around and no firmware update is showing up on my TV. Stay up to date with Hisense emails about new products & other news Press question mark to learn the rest of the keyboard shortcuts. When I throw up a black screen on YouTube, it’s not displaying black it’s displaying light grey and non of the zones are off. I called Hisense again and asked for a call back from Tier2. I explained the first firmware update they sent me went to my spam also but I have confirmed I did not receive anything. He had some great screenshots showing where motion had red outlines/artifacts. Fit everything into one load, every time. I had a similar experience with their US support and I'm working on a post detailing it. I recently bought the Vizio 55" OLED @ the best buy $899 price. All feedback is welcome. I applied the firmware that night. Hisense Customer Service it's not helping, how did you solved your issue? Thanks for posting this! Inconvenient yes, but it did fix it. A couple days passed and I didn't hear back from them. 2-3 days passes with no returned call. I love my oled, I don't think I could ever go back. They said they will escalate my issue and likely I will get an express exchange. I'll give Hisense to the very last day, but if no fix by 9/14, they will be getting returned. I never received a response. Basically accusing me of lying. However, Hisense Smart TVs have a Bluetooth option but it surely will depend on your Hisense TV. Went over the history of the TV explaining what is going on. I have the same issue, only with a faulty update. Also my current solution for the motion stutter is using ‘Custom’ motion enhancement with Judder Reduction at 2 and Blur Reduction at 6. the system was upgrading when the power went off and now the TV is not working, it starts, the logo shows up and that is it, the TV does not work, any suggestions? A few minutes later they call me and ask me to confirm I got the firmware. Tips on how to quickly fix insufficient storage available on the Hisense. I realized that this problem is just a bug. About 10 days after I received the TV I started noticing something looked very off during motion. (Nov 16th), Dec 10th, YES motion artifacts on panning shots with motion enhancement turned off and the red blur issue on people’s faces right between the forehead and the scalp or hair. They say they are releasing a new firmware for my issue on Aug 6th. The Hisense H9G is an impressive overall TV. When the tech came onsite I showed him what was happening and he immediately said it sounds like either a panel or firmware issue. Same thing happened to me with a H9F. Hisense HS60240W Auto Dry Alle Geschirrspüler anzeigen Innovationen für Ihr Zuhause 4K ULED TV mit Quantum Dot MEHR Lust auf einen Ofen, der backt und reinigt? Clearly completely incorrectly documented my issue. I figure I've waited this long. Hisense offer everything from breathtaking ULED 4K TVs with Quantum This Hisense TV is replacing my 60-inch bedroom Samsung flagship model UN60ES8000 when a blue line on the screen started showing up and was expensive to fix. Same day delivery £3.95, or fast store collection. Hisense reached out to me on a YouTube video review stating that they are aware of the red ghosting issue and they���re currently working on a firmware update to fix this known picture defect. 2020 Hisense H9G 4K TV (Hisense says U8QF is different) does 3 things better than most TVs under $2,000 - this is why I still recommend it. It has a little bit of smoothing in this setting but the stuttering is more tolerable. During that time the first other user reporting the issue surfaced on the AVS forums. On the 13th or 14th I was told I would be receiving a firmware update that will resolve the issue. I received my H9G on June 23th. Hisense H9G Movie settings in HDR and SDR Hisense U962 2019 (U964-LV) firmware or ROM SPD pac How to Update Software / Firmware System Update: Hisense Android TV ����TCL 6 Series (R635) VS Hisense H9G Why I As a social media manager trying to put out fires from customers who want to scream and not give me any information about their case, (so yelling but not letting me help - cool) it doesn't help you going public any differently than contacting someone privately through social - it usually just gets someone punished for a stupid reason. I was told to wait the standard 48 hours for a call back. Hisense scheduled a repair for the TV for 7-21. After waiting the 48 hours for a response I once again call support explaining what's going on, asking why no one is calling me. At this point I'm worried the firmware they sent me isn't eligible for the OTA updates. Tier2 calls me and says there is another firmware update I need to apply and they are going to send it out via email within 24 hours. Here are two ways to fix this issue. I toyed with the motion interpolation settings but nothing seemed to help. Hisense TVs & refrigeration at Argos. I factory reset the TV and it returned to normal. When we reviewed the Hisense H9G earlier this year, we noted that the TV���s peculiar, butterfly-shaped stand was a refreshing design element but ��� In fact if you set local dimming to OFF it was darker. Hisense currently released a firmware update last Thursday or Friday and it seemed to help a little bit with the motion. Thanks for sharing this. I do believe there were a couple other unreturned calls in the middle but there isn't a good record for me to document them. Support Download Manuals, Firmware and access our Self-Support Center for answers to questions about your product. He stopped me in the middle and said he's been servicing TVs for 30 years and the panel is bad and it needs to be replaced, he said something about pixel response time causing exactly what I am seeing. 2-3 days passed and I didn't hear anything back from Hisense. I called Hisense later that night and reported the repair did not help and I was still having the same problem. LED LCD So this is a bit more complex, but it took me a while to figure it out. The Hisense H9G has a good build quality. I am literally an email administrator for a living and this email is simply not making it to my gmail mailbox. Call back again and they tell me it must be in my spam. Initially, I was mind blown how great the TV looked. This goes on for at least 2 more calls. I called Bestbuys TV support. He starts to schedule the service and realizes I have had the TV for 30 days. (K1016 for H8G/H9G 55")! I noticed anything above 54 will turn your screen gray very quickly and remove the inky blacks you should have. When I call back the tier1 rep says there is a note on the ticket that I just need to wait for the firmware and that is why they didn't return my call. They refuse to give me a date on when I should get the firmware and I just need to wait an undisclosed period of time. they are there and they are responsive. On July 8th I put in an online support request to Hisense with my POP, screenshots of what I was seeing and an explanation of the strange motion artifacting I was seeing on a few different sources. I called Hisense and reported I had not received the update. If you are considering buying a Hisense TV i strongly recommend you read my experience below. What are you planning to exchange it for? Decided to look for a cheaper budget friendly alternative that So I figure it has to be my panel? I request a call back again and this time they call me back. . u/hisenseUS. I apply the firmware, send an email back with screenshots with a video and some images of the red artifacting. Tells me he can't do anything until after the 1st year and I have to work with Hisense directly for support. Hi! A place for questions and comments on Hisense products. The hope is that someone at Hisense that actually cares about the customers reads this. Also want to mention, my two sets came from different stores/warehouses to help with batching info. If your willing to spend 1500 bucks you can get an amazing ass tv. Hope you enjoy and share. By using our Services or clicking I agree, you agree to our use of cookies. Life Reimagined Descarga manuales y drivers, encuentra respuestas a las cuestiones más comunes sobre tu producto, y contacta con nuestro servicio técnico. Two day later I got an email from Hisense telling me to apply for another firmware update. I called the local TV repair company they contract and he had no record of the service call yet to confirm its the same parts. Shop the Hisense range of OLED 4K TVs, Smart TVs & fridge freezers. Hisense H9G - (2020 Patch) - Black level Test I���m very impressed! I believe my dates/times/calls are pretty close to correct in the outline below. The border around the TV is metal, giving it a more premium look All feedback is welcome. Saying it fixes the issue and I just have to wait. The firmware did not have any impact on the issues I was having. I explained the issues to the TV support rep, they said this is the first time they have heard of the issue. I tried calling the store but the manager wasn't available. When they came back they said the tier2 rep never told me I would get the firmware on the 6th. Around July 11th I decided to stop waiting for a response from HisenseUSA for my online support request. I had not received any firmware updates or changed any settings. I sent Hisense new pictures showing the exact same issue. In cases where your Hisense���s memory is full, you can not install an applis or copy files. Still no return call as of the 25th at 12 CST. Cookies help us deliver our Services.