Go USPS! I am not happy. I will buy only the ovens manufactured in France. I love the functionality of these pots, and the heat distribution. But today three years later the replacement pot is cracked down the side both inside and out side. Never fill beyond level marked on the outside of the kettle. To be honest, I would usually heat oil and sautee mushrooms and onions etc before adding liquids, but when I called the CS rep she said ‘and did it have BROTH in the bottom’? I have the same pot in blue and have had it for 5 years – suddenly today notice 2 chips on the bottom. They highly recommended it though it is about $400.00. I had a Marseilles blue dutch explode as you describe. THIS IS NOT FAIR VTHESE PANS ARE VERY EXPENSIVE. This was aluminum and still was a little roughness on the underside from deposits. Pity us, we’re only the customers, who will photo, copy, cut/paste, USPS, wrap, insure and wait–. Their stated and implied warranty do not represent their actual warranty and customer service. Then, “self-cleaning” ovens came along. I was headed to South Carolina for a family vacation and realized we would be within an hour of LC of America. (adsbygoogle = window.adsbygoogle || []).push({}); All text and photos are © Samantha Tackeff 2009-2020 except where otherwise noted. The Le Creuset enamel on steel Classic Whistling Kettle is crafted from fast-heating premium carbon steel glazed in our stylish palette of colors and unique designs to complement any kitchen. I have always treated them well (not over heating ), usually stews etc in the oven and many times on the stove top. This warranty covers normal household use only. One day, I was heating up some oil in the pan, and the enamel started exploding like tiny pieces of popcorn. Well, is my face red! (The seasoning would work on the non-coated part, but doesn’t actually prevent ongoing chipping.) For this 5-Year Limited Warranty to apply, you must follow the care and use instructions provided with the utensil. I accidentally burnt something, and washed it with dish soap, water, and used a plastic scrubber. I’m glad you had a happy ending! (Another note, I purchased mine at an outlet, and that didn’t seem to matter either.). Problem easily solved by a very helpful customer service person. Was expecting a refund as easy as L.L. Is this repairable? It’s a cheerful color, made my kitchen happy, and I used it every day. I actually found this in our grocery. If anyone wants to follow my trail feel free to check out the posting. Does anyone know if I can season it with olive oil and use it? Handle and "part" are phenolic. Get the best deals on Le Creuset Tea Kettles when you shop the largest online selection at eBay.com. If it helps at all, I was careful to specify in my enclosed note that the pot had LIQUID in the bottom when the popping happened (for a braiser, I guess they want to hear this.) We just purchased a 29 cm LC Dutch oven just after Christmas. This whistle has been a great success! I purchased a 10 quart enameled stock pot 3 weeks ago. 2. Then they offered me 75% another oven “as a courtesy”. My local kitchen specialty store said “We’ve never seen that, it isn’t burning, it’s a defective product!” Yet LeCreuset without effort is brushing off my claim. I put the kettle on the boil and go to do housework or play on the computer and forget that I have water boiling. $19.99 +$19.99 shipping. They are pretty, though. They mentioned that Le Creuset pots has a lifetime warranty. Ugh, I have the same story, but I just received bad news today: they won’t replace it! I have a $300.00 one and if they d/n replace I am not going to STOP. Enamel had somehow chipped off our LC grill pan. I’ve read through the entire volley of informative entries and feel a little pessimistic about the responsiveness of the QA Department. I recently asked about the chipped enamel and wearing of the enamel on 5 pots and a crack by the handle of the 6th pot. I did get it replaced but I did pray and was very reluctant to give up my pot after so many years. I sent the pot back less than three weeks ago and just received a new one today–so happy! Help! Moral of the story: this was an anxious month. (It’s about 13 years old). Surely there is high quality competitor that has good customer service. I had been assured that enameled cast iron pots were appropriate for glass cooktops and all their literature says it is safe and approved by Good Housekeeping. It holds up to 1 litre of water and works on all heat sources, including induction hobs. I went on their website and will follow the warranty/return instructions; however, reading your story about the “popping” pieces I’m beginning to wonder about the quality of the dutch ovens they make these days? When I called, the lady I talked to was super nice and shipped me a new one under full warranty in the beautiful Marseille color. Our Creuset totally discolored in the bottom, even though we always took care to not overheat or use anything other than wooden spoons. It developed a brown stain that didn’t come off after regular washing. Grear little whistle Alessi, but FYI this did *not* fit my le Creuset tea kettle (same as standard red enamel kettle now avail but with removable whistle) as I had read here and hoped--as Creuset doesn't make removable whistle stops anymore and has moved to a fixed device. I had s great customer service experience and my replacement pot is in my kitchen waiting to make its first pot of soup. I couldn’t really afford to drop several hundred dollars on a new pot, and reading threads on Chowhound made me nervous that Le Creuset might not replace it. Recently bought (and love) my Le Creuset tea kettle. Their customer service, in my opinion has been excellent. I soaked the top of my teapot in 50:50 hot water and vinegar to remove hard water deposits. February 4!!! I have a 20cm pan that I have used every other day for the past 6 years. I love cooking with my lecreuset and have an extensive collection that I accumulated over a period of years. My beautiful ocean colored sauté pan has chipped on the top and on the side. Mine is 43 years old and used and abused like you wouldn’t believe anyet is still rock solid and performing beautifully. Ie. It’s been so challenging for me as it’s not been a good experience with their warranty team. Use a one to three ratio of Tide (powder) detergent to water. And,they’re DIRTY”!!!! I first noticed a crack in the handle and when I turned it over there’s a large area where the enamel is completely chipped away and the crack in the actual cast iron exposed. I paid special attention to the edge where the cut outs were to make it whistle. I persisted with the discussion (all via email) and was eventually informed, after many questions that they would replace the one with the cracked handle.For the first six emails they would not provide me with examples of problems that were covered under warranty; I asked for examples because I could not imagine any other problems than chipping enamel, wearing away of enamel or cracks in the pots. Lots of other wonderful brands out there just as good if not better. Crafted inside and out from enamelled steel, it’s strong, stylish and built to last. I’m wondering if this is something they would cover under the warranty? I love the pans, they are amazing for cooking stews & braised meats. I was told I would see it within a couple of weeks. I filed the warranty for the pot online at Le Creuset and heard back in a week by email – they asked for top/bottom/side photos of the damaged pot which I sent and I received my replacement new Dutch oven within two weeks. Frustrating and insulting, definitely should make this more public to protect other consumers from LeCreuset’s defective products and deceitful warranty claims. I returned my Dutch oven I’ve lived with a crack through the pot for two years but after reading your post decided I should return it. We had a positive experience with a return. After a few years, the enamel on the bottom of the pot started cracking, despite my gentle use with wooden spoons, typically low-medium heat as specified by their recommendations, and only gentle scrubbing. Florence Stratas First she tried to tell me they didn’t have my color anymore. So I guess the answer is that orange has come back but with a red burst. Find the perfect deal for Le Creuset Tea Kettles with free shipping on many items at eBay. I loved the look of your Mustard-colored pot, so I asked for & received a replacement in Mustard! Your email address will not be published. I had the opposite experience. You have to pay for it yourself, but at least this is fairly economical. I advised I do t have one near I have not heard back. Even the slimy green ones. Hi Trish, I didn’t actually have proof of payment or a receipt, but they didn’t ask for that. Le Creuset customer service is not as good as it was in 2013. She told me they don’t keep them so it could not be returned. I just purchased a new LeCreuset dutch oven. So I just went with it. $121.28. So for anyone out there reading the original post the life time warranty isn’t what its cracked up to be. I have about 7 pieces of Le Creuset but I have switched to All-Clad because of the total lack of interest on the part of Le Creuset’s customer service. The black satin enamel has been compromised in a way that is instantly recognisable. Entirely untrue. If I returned it they would issue me a 30% discount to re-purchase it. Yup; got an entire set for twenty bucks. Le Creuset Enamel Tea Kettle … Chips had simply shot off from the handle and the rim. Mertiso’s tips best adsense alternative. or Best Offer. I want to do this only once and do it right! Oh, and a charming whistle sounds when your water’s ready! I didn’t hear anything for several more days, so I followed up with an email. This was supposed to be a pan that would last many, many years in my kitchen. When I was able to speak to their Manager, he didn’t listen to my feedback. If you have an ad message you would like to blast out to tons of websites via their contact forms in the US or to any country worldwide let me know, I can even target your required niches and my prices are very low. I’m following you @ FB! Hi Sam, A couple of months later I noticed the Consumer’s Report article (Oct. 2019). The total came to about 18 dollars, which isn’t free, but also isn’t a tenth of the cost of purchasing a new pot. When I received a notification that the warranty wouldn’t cover it I was bummed out about it, but I understood. Going to send it off like you did but I do not have the bill. (You don’t really ever need to use the thing on high, because of the fantastic cast iron.). I have an old Dutch oven bottom, different brand, Copco, and the inside is full of crazing. I was going to pay the 25% and get a new dutch oven but a few days later I happened to be by, a Le Crueset outlet store. I’ve treated that piece of cookware like a baby, never overheating, using plastic or wooden utensils, gently cleaning, etc. It has on the lid Cousances but Le Cruset was not written in the dutch oven anywhere. I followed the instructions in the booklet I received with the kettle and sent it to their US customer service center. Greetings from the north Le Creuset warriors! Anyone have any experience with this? I also received the wonderful offer of a one time 50% off replacement. He just went on and on about their process without listening to his customer. Thank you for any information (I’ll inquire of LC directly too). Suitable for all hob types, including induction and AGA cookers, you can brew up a storm for up to 4 people. The box came back in less than 3 weeks, and they even replaced it in the discontinued color of the original (Dijon). They couldn’t promise it would be replaced, but they seemed kindly enough, that I’d risk it. The big handles and larger lid handle have really helped me to get over losing my old friend. Hi I returned a number 35 9.5 quart very old and dear oval French oven in 2013. I have a LC dutch oven that I shipped which was returned to me cracked all the way through the side. I occasionally link to products using affiliate links, including Amazon. I can’t believe I have to send this back again. It’s very frustrating. I am so angry. I have scrapped that buy. Anyhow, long comment. And the discount needs to be used within months. Your email address will not be published. To tell you the truth I didn’t even know it was a Le Cruset. Steam vapor blowing out causes the whistle. Yesterday, while cooking a poached egg, the bottom of the pan burst into flames. Mine had a chip on the inner surface that I thought was a stain. skip to navigation skip … If I had dropped it anywhere along the way, with a pot that big and heavy, the box would have gotten damaged along with my floor. $55.00 +$23.85 shipping. First, GO SLOW; heat your pots and pans gradually. I found I had to tighten the screw to slightly less than tight There needed to be a little room for the piece to vibrate. Hmm, I was going to purchase a larger one than the one that I have, but maybe the quality has suffered over the years. Hopefully I will live good enough so we will be reunited in the next life. It appeared their was a flaw in the metal, looking at the way it broke. THERE SHOULD NPBE NO PROBLEMS! I was really torn on what to do and so I started reading about warranties online. Its versatility is also a huge selling point, especially for the induction stove top owner. Le Creuset is a company that has built a reputation over the years by creating a wide variety of kettle styles and designs that help to improve boiling time and heating efficiency. Thank you for supporting The Second Lunch! When you start your Amazon shopping clicking here, I get a small affiliate commission. It felt good, having that pot, trusted, and would serve, in a pinch, as an effective weapon, in case of an intruder bursting into my kitchen. Needless to say I do not want their “discount” on a new piece. It cost $300 and that was shopping around for the best price. Medium and low heats will provide the best results for the majority of cooking, including frying and searing. So (ruined cooktop aside!) Was it the bottom outer surface of your pot that was gouged or the inside surface? @mimiinva. I had a Le Creuset cassole that got a hairline crack down the side. My mistake was lot looking at the pot completely in the store. If you want to know how to make extra money, search for: This is an update to my last reply. Le Creuset enamel on steel kettles are crafted of high-quality materials and built to last. I got it 2 years ago as a gift. I was just about to buy 2 more of their frypans. I wrote a kind note explaining what was wrong, just in case they didn’t notice. The inside finish is very rough and seems to me has become pourous. I had a Le Creuset kettle that is also supposed to have a lifetime warranty. Useful for preparing French press coffee, oatmeal and much more in addition to tea, durable carbon steel heats water rapidly, and a fixed single-tone whistle alerts when the water has reached a rolling boil. Le Creuset enamel on steel cookware is warranted to you by Le Creuset of America, Inc. to be free from defects in material and workmanship at the time of its purchase. From Max Toronto Canada 2017 Based on all the comments here I’m not buying Le Creuset ever, especially considering the prices they charge. Fortunately it was not in my hand full of hot food at the time. They are sending a brand new one. My mom has had the same large white French oven, and big blue braiser for at least two decades. Secondly, I bought the pot, carried it from the store to the car, from the car to the basement. I do not have any of the receipts, but after using an older style LC pan (w/ long handles) for cooking pancakes, etc., the bottom is now chipping. 3 years old). I have a perfectly fine Kitchen Aid tea kettle with a whistle … Tuesday I will phone Le Creuset to begin the chase, who knows? So glad to hear it. We just took out the lid to ensure that it was the correct color and not the rest of the pot. And frankly, I wish I had done it sooner! I asked them to explain why they thought their cast iron pan was burned or overheated… no explanation possible, saying that isn’t a manufacturer’s defect, offering 50% off which is insulting given this pan was not overheated.