Your browser may still be outdated and have the bugs of the previous version, which might make the cursor disappear. My initial guess is that there could be a spot on the touchscreen getting hit constantly or forcing the mouse to move, causing the cursor to instantly disappear. 2. Step 2: In the Settings window, scroll down and expand the Advanced option. my mouse on my chromebook 14 disappears and it requires a bunch of reboots to get it back. If you are unfamiliar with how the Forum's private message capability works, this post has instructions. They did not even try to figure out that it might be a hardware problem - just immedately dismissed the problem and placed the blame on Google. To solve the problem - when the cursor feezes or disappears - sharply tap underneath the touchpad (basically on the bottom of the chromebook) where the cursor has frozen or as close as the location to where the cursor disappeared. I was about ready to toss the Chromebook in the trash. Therefore updating your chrome browser to the latest available version might resolve this issue. Please look for a private message from an identified HP contact. As soon as it detects the hardware, either an external mouse or the internal trackpad, the cursor returns. How To Change it in Microsoft Edge ? My Chromebook 14's cursor disappears and I must reboot it several times to get it back. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Thank you, kt22mike for your advice! All Replies (4) 6/8/14. Please call our technical support at 800 474 6836. That’s it. Didn't find what you were looking for? We have restarted, we have applied the latest updates, we have rolled back. The cursor disappears on the HP Chromebook after the initial screen loaded so that you can't activate any choices. Run Hardware Troubleshooter. Then, you can go to see whether the mouse cursor appears. That is software which is why I referred you to Chrome support. In computing, a mouse cursor or a pointer is a symbol or graphical image on the computer monitor or other display device that reflects movements of the pointing device, commonly a mouse or a touchpad, as part of a personal computer windows, icons, menus and pointer style of interaction. HELP!!! Mouse Cursor is Missing Solution. There is clearly a problem with the touchpad and HP refuses to acknowledge it. Original Poster. Disable Hardware Acceleration to Fix Mouse Cursor Disappearing in Chrome Browser. I know this will sound odd but please check the following. † The opinions expressed above are the personal opinions of the authors, not of HP. Step 2: In the Settings window, scroll down and expand the Advanced option. Are you facing an issue where your mouse cursor disappears whenever you are trying to browse the web? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Step 3: Now, scroll down and under the System section, turn off the slider next to Use hardware acceleration when available.Click the Relaunch button next to it restart your Chrome browser.. That’s it. To solve the problem - when the cursor feezes or disappears - sharply tap underneath the touchpad (basically on the bottom of the chromebook) where the cursor has frozen or as close as the location to where the cursor disappeared. Step 1: Open Google Chrome and click on the three vertical dots on the extreme upper right corner of the browser, and then click on Settings in the context menu. I hit the bottom of my chromebook once too may times and it died, prmanently. Follow these steps to fix the chrome cursor disappearance issue: Open the Task Manager on Windows. 1 Open Settings, and click/tap on the Ease of Access icon. Not a solution. chromebook cursor missing. Normally, the hardware acceleration is enabled to let the browser work smoothly and handle multiple tasks efficiently. Appears back again, once I move the mouse. Posted: (3 days ago) Discussion The cursor on my chromebook just disappeared and I can't get it back Author Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year of Examples: Monday, today, last week, Mar 26, 3/26/04 Chrome version: 35.0.1916.114 m. 6/8/14. With every new version, many bugs are fixed along with new security features being implemented. They will likely request information from you in order to look up your case details or product serial number. But this might lead to a loss of important data. 2. Technician's Assistant: The Computer Expert will be able to walk you through that. I had to toss the notebook (try erasing your personal data without a touchpad! Is it a touchscreen chromebook? Press the “Windows” button on your keyboard and type in “Cursor and Pointer“. And, then you come to know that the problem is happening only when you are trying to browse the web in Google Chrome. I already tried restarting it, and I tried hard resetting it but I followed the instructions on how to do that and nothing happened. The mouse/trackpad cursor disappear, and does not return. No fan so there is no noise. I was so tired of restarting my chromebook. Thanks for the tip. On the 3120, we remove the battery, reseat the cable connection on the track pad itself, and ensure that all of the 90-degree folds are perfectly square. HP support told me to check on the discussion board to look for an answer. Ask the community. My cursor keeps disappearing. What is Secure DNS provider ? Anybody know if Google Chrome developers are aware of the issue? Similar threads; Question Black screen with cursor: Question cursor moves but sometimes unable to click on anything: Question Fujitsu Lifebook - black screen with cursor: Question Touchpad cursor behaves erratically only when clicking: Question toshiba satellite a665-s5170 stuck on blank screen with top left cursor after bios screen: Solved! I contacted HP regarding my disappearing cursor problem and their response was that HP does not support the Chrome operating system and that I should contact Google. For easier navigation through the cursors, we divided them into bright cursor collections. I am curious if anyone is seeing this issue or knows of any bugs? Ruary Laidlaw. However, there’s an easy fix for it within the browser. Powerwash. If you have determined you have a hardware issue please contact HP support for assistance. Well, it can be confusing especially, if the cursor is working for every other part of the system except when you are browsing. 5. 1. Fifteen inch Acer chromebook. If the cursor disappears in the chrome browser, just restarting the program will solve the issue. I have brought your issue to the attention of an appropriate team within HP. Thank you for your query, I regret you are experiencing a difficulty with your Chromebook. ... Searches related to Chromebook Cursor disappears/touchpad not working. 1. 4. It worked for about 15 minutes then the problem came right back. Didn't even try to see if there was something wrong with the machine itself. You are telling me that HP won't support a problem on its own hardware? Timothy Scheel. It may sometimes backfire and cause the browser or the connected hardware in the PC to stutter. Hi, I've had a lenovo think-pad for nearly a year and after turning it on one day, my cursor has disappeared off the screen for no apparent reason. We are trying to work with Dell to get a ticket open and possibly with google as well. I was having the same problem with my Chromebook 14 until I saw a suggested fix from one of the chrome forums. ; Display: Turn on high contrast mode or screen magnifier, or change screen resolution or text size. Now, your issue of cursor disappearing in Google Chrome should be resolved. Let’s see how. Mouse pointer disappearing issue comes due to the hardware acceleration property of Chrome. be careful. What? Mouse Cursor Disappeared/Missing On Windows 10. I don’t get why it worked, but it worked! It keeps coming back. HP Chromebook Cursor Disappeared. How to open it in Windows 10, Create a shortcut and a keyboard hotkey to Turn Off Monitor in Windows 10, Create a Shortcut to open Microsoft Edge in In Private mode, Create Shortcut to open Firefox in Private / Incognito mode easily. Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center. So regardless of what HP says - the problem is a hardware problem not a chrome issue. Sad to see what was once a great company known for its support degrade into an also ran computer supplier. I was watching a movie on the laptop, which was hooked up to my tv using HDMI and the cursor was visible and the … And before I was also having my wireless disconnect for no apparent reason - this too has been resolved. I have an old HP Chromebook, and the cursor randomly vanished. as asdf says, this is NOT a fix, and works only because chome is reloaded due to the settings change. Changing Cursor and Pointer settings; Select the first option and the pointer configuration screen should open. 2 Click/tap on Text cursor on the left side, and turn on or off (default) Turn on text cursor indicator for what you want under the Use text cursor indicator section on the right side. My cursor has disappeared and I can't figure out how to get it back. I'm using an Asus touchscreen laptop that is just a couple months old. Won't even mention how loud my fan is. There is no activity when i right or left click, however the touchscreen still works on the screen. Your email address will not be published. Discussion The cursor on my chromebook just disappeared and I can't get it back Author Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year of Examples: Monday, today, last week, Mar 26, 3/26/04 touchpad not working chromebook. Choose the accessibility features you'd like to use: Text-to-speech: Turn on the screen reader or Select-to-speak. Click the Relaunch button next to it restart your Chrome browser. The cursor disappeared, and no one has found the correct resolution after searching everywhere and trying all sorts of things. I've been having many problems with the cursor dissapearing and that sharp tap under the touchpad worked wonders. Sharply tapping underneath the touchpad works! If you live outside the US/Canada Region, please click the link below to get a support number for your region. hp chromebook touchpad not working. I bought the HP Chromebook 14 specifcially because it was built by HP. Run Antivirus software to rule out the virus issue. As you type you’re (or your clothing) is not accidentally knocking the arrow keys or trackpad. Now, your issue of cursor disappearing in Google Chrome should be resolved. Will probably go the way of DG, Wang, Digital, etc. Create your personal collection of cute cursors and manage your collection on Upload page. This is a known issue with the Google Chrome browser. You can now browse normally. Technician's Assistant: What specific product are you working with? The cursor seems to randomly move around, click, open items on its own. Can you tell me where to find more specific model information? Works only as well as a restart.. then the problem comes back. They should acknowledge this issue and offer a return policy on this hardware - but they won't. You can now browse normally. In fact, plugging in an external mouse fixes it as long as the mouse stays plugged in. My cursor disappears when I take the mouse out The Chromebook basically thinks it has no mouse or trackpad installed, so it removes the cursor.
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